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Shipping Speed

How fast are Condomounts orders shipped?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Condomounts orders are shipped using UPS, USPS, AMAZON, FEDEX, Purolator or Canpar to ship most orders, but may use other carriers, as necessary.

You'll receive an email containing your tracking number once your order is shipped, you can track it every step of the way!

Delays may occur due to Holidays and/or any unforeseen events such as bad weather. Please do note, custom inspections can be a factor during shipment.

Cost of Shipping

CondoMounts FREE North American Shipping Policy:

Condomounts offers FREE ground shipping on orders within Canada and the continental(49 states) United States. Shipping charges apply to orders going to Hawaii, Alaska, Puerto Rico, US Territories and Mexico.

Items are delivered within two business days to address near and within Toronto and New York. Cities in the west coast may take up to 6 business days.

Should you require express or expedited shipping, please contact our team at support@condomounts.com to arrange.

Orders within Canada & United States are not subject to duties.

International Shipping:

For orders outside of Canada & the United States, please email support@condomounts.com for an accurate depiction of shipping costs. 

Orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Condomounts is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my Condomounts order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please email support@condomounts.com.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct.  There is usually a small window to correct an incorrect shipping address shortly after placement. Please contact us immediately at support@condomounts.com. We will accommodate the change if your email is noticed before items are shipped. 

Warranty Information

If you’re experiencing an issue with one of our products, please take a minute to read the warranty information below so that we can resolve things as quickly as possible. If you have any questions regarding our warranty policy, or would like to initiate a return, simply contact CondoMounts Support Team.

What’s covered?

CondoMounts provides a limited warranty to the original purchaser of any product that has failed due to defects or faulty workmanship.

How long does our warranty last?

If equipment fails because of such defects and CondoMounts or an authorized dealer is notified with proof of original invoice within the time periods outlined below, CondoMounts will, at its option, provide replacement parts or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications.

Column Mounts: 60 months All Other Products: 12 months

What do you need to provide?

Proof of original invoice will need to be provided. Customers will also be also responsible for obtaining a Return Authorization Number through CondoMounts support, as well as shipping costs to return product to a CondoMounts location or authorized depot listed on our website. If the equipment is covered under the warranty provisions above, CondoMounts will, at its option, provide replacement parts or replace the equipment, and be responsible for return shipping to the customer.

Limited Warranty to Original Purchaser

CondoMounts Inc. (CondoMounts) warrants the equipment it manufactures to be free from defects in material and workmanship for the limited warranty periods of:

Column Mounts: 60 months All Other Products: 12 months

If equipment fails because of such defects and CondoMounts is notified within the specified time period with proof of original invoice from an authorized reseller, CondoMounts will, at its option, provide replacement parts or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications.

Any replacement parts or replacement units are warranted for 90 days from the day of reshipment to the original purchaser.

Customers will be responsible for obtaining a Return Authorization Number and paying shipping costs to return product to a CondoMounts location or authorized depot. If the equipment is covered under the warranty provisions above, CondoMounts will replace parts or provide a replacement unit, and be responsible for shipping costs to the customer.

Please keep the original packaging to prevent damage to the product during shipping. Insuring your shipment is also recommended.

The information in the manual has been carefully checked and is believed to be accurate. However, CondoMounts assumes no responsibility for any inaccuracies that may be contained in the manual.

In no event will CondoMounts be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect, even if advised of the possibility of such damages. This warranty is in lieu of all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness for any particular purpose, all of which are expressly disclaimed.