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Shipping and returns

If I buy something from CondoMounts can I return it?

Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped and for that reason we did our best to make a return policy that is helpful for you.

Please feel free to email us if you have any questions about the product before purchasing it. You will always get a quick reply.

Our return policy:-

• Online purchases: the return timeframe begins on the date of your order’s arrival.

Return Address - CONDOMOUNT INC - RETURNS FOR ORDER #XXXX

USA -  70 NEWFIELD AVE, EDISON, NJ 08837-3809 US

CANADA - 945 Wilson Ave, Unit 1A, Toronto, Ontario M3K 1E8 CA

 

Free return shipping within 14 days

All items in the store can be returned to CondoMounts US or Canadian Warehouse. The nearest location will be selected.

Please email us at support@condomounts.com with the order number and we will send you a shipping label to return your item. Items should be shipped back within 7 days of receiving the label failing which cost of the shopping will be charged to the customer. 

 

Paid Return shipping within 30 days

All items in the store can be returned to an US or Canadian Warehouse. We will send you a return label to make it convenient for you but you will have to bear the return shipping cost. 

Please email us at support@condomounts.com with the order number and we will send you a shipping label to return your item. 

 

5 Year Warranty on Condomounts Column TV Mount Only. (FREE Replacements) Yes. You heard right.

Customers will be entitled for Condomounts column tv mount replacement parts in the first five years for mechanical failures due to normal wear and tear.  

Why are we generous with our Column TV Mount Return policy?

Our Column TV Mount has been tested for 8 years till date. We thrive in perfecting the product on a daily basis; Our current revision is number 8 and we started selling the product when is was revision 7 in 2017.

CondoMounts Column TV Mounts was invented by an highly experienced TV Mounting professional who has hang close to 5000 TVs. The inventor gathered feedback from his customers, mechanical engineers, structural engineers, father-inlaw, a late home inspector and neighbors in is quest to arrive at Version 8.

This is the only Column TV mount that can

a. do a full 360 degrees Rotation.

b. can mount a TV up to 120lbs

c. installs in 5-30 minutes. Quickest Installation Time

d. No Power Tools Needed.

 

Items that must be returned unopened

Open Boxes may be subject to restocking fees upto 30%


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@condomounts.com.

Shipping
To return your product,

Just send us an email at support@condomounts.com and we will evaluate and authorize your return.  Thereafter we Will send you a shipping label to return the item through USPS or UPS.  


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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