Shipping Policy

Shipping Speed

How fast are Condomounts orders shipped?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Condomounts orders are shipped using UPS, USPS, AMAZON, FEDEX, Purolator or Canpar to ship most orders, but may use other carriers, as necessary.

You'll receive an email containing your tracking number once your order is shipped, you can track it every step of the way!

Delays may occur due to Holidays and/or any unforeseen events such as bad weather. Please do note, custom inspections can be a factor during shipment.

Cost of Shipping

CondoMounts FREE North American Shipping Policy:

Condomounts offers FREE ground shipping on orders within Canada and the continental(49 states) United States. Shipping charges apply to orders going to Hawaii, Alaska, Puerto Rico, US Territories and Mexico.

Items are delivered within two business days to address near and within Toronto and New York. Cities in the west coast may take up to 6 business days.

Should you require express or expedited shipping, please contact our team at support@condomounts.com to arrange.

Orders within Canada & United States are not subject to duties.

International Shipping:

For orders outside of Canada & the United States, please email support@condomounts.com for an accurate depiction of shipping costs. 

Orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Condomounts is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my Condomounts order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please email support@condomounts.com.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct.  There is usually a small window to correct an incorrect shipping address shortly after placement. Please contact us immediately at support@condomounts.com. We will accommodate the change if your email is noticed before items are shipped.