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Returns And Refunds

How fast are Condomounts orders shipped?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Condomounts orders are shipped using UPS, USPS, Purolator or Canpar  to ship most orders, but may use other carriers, as necessary.

You'll receive an email containing your tracking number once your order is shipped, you can track it every step of the way!

Delays may occur due to Holidays and/or any unforeseen events such as bad weather. Please do note, custom inspections can be a factor during cross border shipment.

Cost of Shipping Condomounts in North America is mostly free. 

CondoMounts Free North American Shipping Policy:

Condomounts offers FREE ground shipping on orders within Canada and the continental United States. Shipping charges apply to orders going to Hawaii, Alaska, Puerto Rico, US Territories and Mexico.

Items are delivered within two business days to address near and within Toronto and New York. Cities in the west coast may take upto 6 business days.

Should you require express or expedited shipping, please contact our team at to arrange.

Orders within Canada & United States are not subject to duties.

International Shipping:

For orders outside of Canada & the United States, please email for an accurate depiction of shipping costs. 

Orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Condomounts is not responsible for these charges if they are applied and are your responsibility as the customer.

If I buy something from CondoMounts can I return it?

Yes (with just a few exceptions). We know that sometimes you buy something that doesn’t work out the way you had hoped and for that reason we did our best to make a return policy that is helpful for you.

Please feel free to email us if you have any questions about the product before purchasing it. You will always get a quick reply.

Our return policy:-

• Online purchases: the return timeframe begins on the date of your order’s arrival.

Return Address -


USA -  70 NEWFIELD AVE, EDISON, NJ 08837-3809 US

CANADA - 945 Wilson Ave, Unit 1A, Toronto, Ontario M3K 1E8 CA

Free return shipping within 14 days for unopened column TV mounts only. 

The column TV mount can be returned to CondoMounts US or to the Canadian Warehouse. The nearest location will be selected.

Please email us at with the order number and we will send you a shipping label to return your item. Items should be shipped back within 7 days of receiving the label failing which cost of the shopping will be charged to the customer. 

Paid Return shipping within 30 days for all product

All items in the store can be returned to an US or Canadian Warehouse. We will send you a return label to make it convenient for you but you will have to bear the return shipping cost. 

Please email us at with the order number and we will send you a shipping label to return your item. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 business days of receiving your shipping confirmation email, please email


Condomounts Column TV Mount 5 Year Warranty on Condomounts Column TV Mount Only. (FREE Replacements)

Customers will be entitled for Condomounts column tv mount replacement parts in the first five years for mechanical failures due to normal wear and tear.  

Why are we generous with our Column TV Mount Return policy?

Our Column TV Mount has been tested for 8 years till date. We thrive in perfecting the product on a daily basis; Our current revision is number 8 and we started selling the product when is was revision 7 in 2017.

CondoMounts Column TV Mounts was invented by an highly experienced TV Mounting professional who has hang close to 20,000 TVs.

This is the only Column TV mount that can

a. do a full 360 degrees Rotation.

b. can mount a TV up to 120lbs

c. installs in 5-30 minutes. Quickest Installation Time

d. No Power Tools Needed.


Items that must be returned unopened. All opened boxes will be subject to restocking fees of 30%. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Help To return your CondoMounts product.

Just send us an email at and we will evaluate and authorize your return.  Thereafter we Will send you a shipping label to return the item through USPS or UPS.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct.  There is usually a small window to correct an incorrect shipping address shortly after placement. Please contact us immediately at We will accommodate the change if your email is noticed before items are shipped. 

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